Question 1

What is NovoSend?

Accepted Answer

NovoSend is a branded, end-to-end encrypted file sharing tool for creative freelancers. It lets you send files to clients with your own logo, colors, and custom download page instead of generic branding from services like WeTransfer.

Question 2

How much does NovoSend cost?

Accepted Answer

NovoSend has a free tier (5 transfers/day, 2 GB per file, 5 GB total storage, 7-day expiry, custom branding with NovoSend badge) and a Pro plan at €8/month (50 transfers/day, 50 GB per file, 100 GB storage, 30-day expiry, no NovoSend branding, password protection, file request portals).

Question 3

Can I use my own branding on the download page?

Accepted Answer

Yes, even on the free plan. Upload your logo, choose your brand colors, and your clients will see a custom download page. On the free plan, a small NovoSend badge appears. On Pro, it's removed entirely.

Question 4

What is the maximum file size I can upload?

Accepted Answer

Free accounts can upload files up to 2 GB, and Pro accounts up to 50 GB. All uploads are resumable, so even large files get through reliably.

Question 5

Is NovoSend a good alternative to WeTransfer?

Accepted Answer

Yes. NovoSend is built specifically for creative freelancers who want their file sharing to reflect their brand. Unlike WeTransfer, your clients see your logo, your colors, and a clean download page with no ads. Plus, all transfers are end-to-end encrypted.

Question 6

Are my files secure on NovoSend?

Accepted Answer

Yes. NovoSend uses end-to-end zero-knowledge encryption. Your files are encrypted in your browser using AES-256-GCM before they leave your device. The encryption key is embedded in the download link and never sent to our servers.

Question 7

What happens when files expire?

Accepted Answer

Files are automatically deleted after the expiry period (7 days on Free, 30 days on Pro). Once expired, the download link stops working and the files are permanently removed from our servers.

Question 8

Can I password-protect my transfers?

Accepted Answer

Yes, password protection is available on the Pro plan. Recipients will need to enter the password before they can download your files, adding an extra layer of security.

Question 9

Do I get notified when someone downloads my files?

Accepted Answer

Yes. You receive an instant notification every time a recipient downloads your files. No more wondering if your client received the deliverables.

Question 10

What file types can I send?

Accepted Answer

You can send any file type through NovoSend — PSDs, RAW photos, videos, ZIP archives, PDFs, and anything else. There are no file type restrictions.

Frequently Asked Questions